We want you to love your plants as much as we do. If you are unsatisfied with your purchase, please contact us to discuss any queries or concerns.

If we are unable to fulfill your order, or you have received a damaged item, we will offer to refund or replace the item.

While we think all plants are perfect, that are not all perfectly the same. This means they won’t all look identical to the photographs on our website but we do our best to source plants as similar as possible to those photographed. You will not be entitled to a refund for minor variations.

We do not offer refunds for change of mind purchases but are happy to exchange your purchase in store only. Please contact us within 7 days of receiving your order for an exchange.

Our Refund & Exchange policy does not affect your statutory rights.